Shipping policy

 

Shipping rates are current at 1 May 2026 and are subject to change without notice. Please contact me for a quote on International Shipping or Original Artwork Shipping to your destination before purchase. 

ARTWORK

Your original Pippa McManus artwork will be sent rolled and lovingly packed in a tube with tracking. It will then need to be taken to your framer to be stretched, at a small cost to you, on a wooden frame (or stretcher)." Due to the nature of the product, we do not accept returns, exchanges or refunds unless required under Australian law.

SCARVES

Your Pippa McManus scarf will be lovingly packed in a pink and gold box and wrapped in acid-free tissue paper and posted to you in a tough-mailer with tracking to your door. We will be happy to exchange your item for a different colour if available. You must return the item to be exchanged within 7 days and you will be required to pay any additional shipping charges.

We do not accept returns or refunds on scarves unless required under Australian law.

We do not ship to PO Boxes, and you may need to confirm your identity by phone and/or email before we dispatch your artwork or scarf. Additional delays may occur if we can not confirm your identity.

ORIGINAL PAINTINGS SHIPPING - Australia

There is a flat rate to ship original paintings Australia wide. Please see individual product description for details, as fees change with sizes. Orders are usually dispatched within 3 - 5 business days.

ORIGINAL PAINTINGS SHIPPING - International

There is a flat rate to ship original paintings Internationally. Please see individual product description for details, as fees change with sizes. Orders are usually dispatched within 3 - 5 business days.

EDITIONED PRINTS & SCARVES SHIPPING - Australia

Regular shipping is calculated at checkout to ship editioned prints and scarves Australia wide. Orders are usually dispatched within 3 - 5 business days.

Express shipping is calculated at checkout to ship editioned prints and scarves Australia wide. Orders are usually dispatched within 3 - 5 business days.

EDITIONED PRINTS - International

Shipping is calculated at checkout to ship editioned prints and scarves Internationally. Orders are usually dispatched within 3 - 5 business days.

SCARVES SHIPPING - International

Regular Post with tracking number is calculated at checkout.

INK ON PAPER SHIPPING - Australia

All orders are shipped from Perth, Western Australia via Australia Post. Orders are carefully packed in protective mailing tubes to ensure safe delivery.

  • Express Post: $19.25. Estimated Delivery: 1-3 business days
  • Express Post + Signature on Delivery: $22.20. Estimated Delivery: 1-3 business days
  • Regular Parcel Post: $15.25. Estimated Delivery: 2-6 business days
  • Regular Parcel Post + Signature on Delivery: $18.20. Estimated Delivery: 2-6 business days

Orders are dispatched within 1–4 business days. You will receive a tracking number once your order has been shipped. Delivery timeframes are estimates provided by Australia Post and may vary depending on location, especially for regional areas. During peak periods, delivery times may be longer, see below see below DELIVERY DELAYS and also CUSTOMS, DUTIES & TAXES.

INK ON PAPER SHIPPING - International

All orders are shipped from Perth, Western Australia via Australia Post. Orders are carefully packed in protective mailing tubes to ensure safe delivery.

  • International express shipping: $65.00. Estimated Delivery: 3-6 business days
  • International shipping (standard): $45.00. Estimated Delivery: 6-12 business days

Orders are dispatched within 1–4 business days. You will receive a tracking number once your order has been shipped. Delivery timeframes are estimates provided by Australia Post and may vary depending on location, especially for regional areas. During peak periods, delivery times may be longer, see below DELIVERY DELAYS and also CUSTOMS, DUTIES & TAXES.

DELIVERY DELAYS

Delivery delays may occur during high volume and sale periods or due to unforeseen reasons. During these times, please allow an additional 7 - 10 business days for your order to be dispatched.

We hold no responsibility for items lost by the postal service, or for any delays in the arrival of your package that are beyond our control.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, taxes, or import fees once they arrive in the destination country.

These charges are not included in your order and are the responsibility of the customer.

Customs policies vary widely between countries, so we recommend contacting your local customs office for more information.

  • Delays can occur due to customs processing, especially during peak periods
  • Delivery times may be longer for regional or remote locations
  • Once shipped, delivery is handled by the destination country’s postal service

Additional insurance is included where required. If your order is lost or damaged in transit, please contact us and we will assist in resolving the issue.